While this program did have some great results in our system-impact tests, that couldn't to make up for Webroot's malware-detecting deficiencies. Bottom LineĪmong the six Mac antivirus programs we recently reviewed, Webroot SecureAnywhere Internet Security fell to the bottom of the rankings due to its inability to detect as much malware as its competition did. He copied the file for the Web Filter extension onto our desktop, then dragged it into Chrome's Extensions window to install the extension successfully. We called Webroot's telephone tech support, but the first customer-service representative was pushy, rattling off instructions, trying to get us off the line and telling us to call tech support again if his instructions didn't work.ĭuring a second call with Webroot, which lasted 42 minutes, a helpful customer-service rep elevated our problem to the next level and remotely accessed the MacBook Pro. We tried to get help from Webroot's online support, but received instructions for a Windows user.
(A Webroot representative told us that Chrome's frequent automatic updates sometimes "break" the extension.) Without the Web Filter extension, Webroot's advertised Web Shield service could not monitor activity in Chrome. Installing the Apple Safari and Mozilla Firefox extensions went smoothly, but we had trouble with the Google Chrome one. After this button is clicked, the scan progress window just sits there, without its progress bar running, but with a time-elapsed counter continuing to tick away.īy contrast, the installation processes for browser extensions in Bitdefender Antivirus for Mac and Kaspersky Internet Security for Mac explained what the extensions provided and allowed the user to control the process. If, for some reason, you didn't want the initial scan to run all at first, there's a Cancel Scan button (which, confusingly, has the same red X icon as the Finish button previously mentioned). When that's done, you click the Finish button and you're in the main window.
Or rather, you would be, if it weren't for the mandatory initial scan that took more than 25 minutes on our MacBook Pro. The second that Webroot SecureAnywhere Internet Security Plus installs, you are off to the races. More troubling is that our MacBook turned in the slowest OpenOffice time when SecureAnywhere did nothing but watch for malware in the background. The closest competing score was by Kaspersky, which took 4:03 to finish the OpenOffice test while a full scan was processing.ĭuring quick scans, Webroot SecureAnywhere took a slower-than-average 4:23 (lagging behind the average time of 4:15).
At 4 minutes and 2 seconds, it was 16 seconds faster than the category average, and only 21 seconds longer than when the test ran without any AV software installed. On our custom OpenOffice performance test, which involves matching 20,000 names and addresses, SecurityAnywhere got the best score of all Mac AV software recently reviewed during a full-system scan.
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